Contact us

If you have any questions for us or would like to get in touch and send us a message, please fill in the form below. Alternatively, you can drop us an email at

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How long does delivery take?

All orders are shipped by Royal Mail, below you can find the estimated delivery times:

United Kingdom: 2-4 working days
Worldwide: 10 to 15 working days

Please note – These timeframes do not include any time that may be incurred for customs clearance.

For more information on our delivery options, head over to our shipping page.

What is the processing time?

As all our products are made by our team in Kent, we aim to process orders within 1 to 3 working days. Except orders that include personalised tokens, which can take between 5 to 7 working days to complete.

Processing includes making the products or engraving them, checking, packing and dispatching your orders. Once we have completed all these steps you will receive a confirmation email letting you know your order is on it’s way.

My order hasn't arrived yet

On rare occasions, the delivery may take longer than the estimated shipping times stated above. If your order hasn’t been delivered by the due date (2 to 4 working days) plus 10 working days, please contact us by emailing

For international deliveries, if your order hasn’t been delivered by the due date (10 to 15 working days for the Rest of the World) plus 25 working days, please contact us by emailing

Unfortunately, we cannot control the delays caused by Royal Mail, or delays due to customs. We ask for your patience and understanding should this happen.

Do you offer gift cards?

Yes we do!

If you're not sure what tokens to get or you're stuck for gift ideas for the travel lover in your life, our digital gift cards will make your life easier.

Buy a digital gift card here.

Are your products giftable?

Yes, they make great gifts for travel lovers!

A large amount of orders that we receive are meant to be gifted. All our products come ready to gift to your loved ones. Our travel keychains are presented in a Journeys Made bag for safe keeping, while our tokens will be in small envelopes.

We can also pop in a gift message if you're sending it straight to the recipient, let us know in the order notes at checkout.

Do the tokens already come on the keychain or necklace?

No, if you order a keychain or necklace with your journey tokens, they will be presented separately and packed in small envelopes. This is so you can enjoy the excitement of arranging them on your keychain or necklace and reliving those memories!

How many tokens can fit on a keychain?

One keychain can hold up to 25 tokens. If you have more than 25 tokens, we would recommend purchasing another split ring or new travel keyring.

How many tokens fit on a necklace?

Personally, we would say no more than 15 tokens due to the weight but it’s entirely up to you how many tokens you add to your necklace. You can also split them up between a keychain and a necklace if you wanted to.

How do I add the tokens to my keychain?

You can easily add tokens onto your Journeys Made keychain. Simply slide them onto your keychain as if you were sliding keys onto a keyring.

Do you offer personalised tokens?

Of course! Our personalised tokens mean that you can have whatever you want engraved on a token, up to 25 characters. You can have your children’s names, a significant date, a landmark, whatever you desire.

Remember personalised tokens will increase the processing time of your order to 5 to 7 working days, so be sure to order these in advance of any special occasions.

Buy a personalised token here.

How do I clean my tokens?

Our tokens are made with stainless steel and are waterproof. Just use a cloth and warm water to clean them. Be sure to remove the tokens from your leather keyring before doing so.

Do you have a return policy?

We would like to think that you will completely fall in love with your purchase, however, we understand that sometimes it’s just not to your liking. That’s why we offer a 30-day return policy from when you receive your order.

Please note - we do not offer returns or refunds on any of our personalised or customisable tokens.

You can read our returns policy here.

How can I leave a review after my purchase?

If you are happy with your purchase we would be incredibly thankful if you could leave a review. You can leave us a review on our Facebook page, Or tag us in any photos you post on Instagram using our handle @journeys_made or the hashtag #journeysmade.