Returns Policy

We hope you love our products as much as we do, but if for any reason you are unhappy with your purchase, you’re welcome to return it – no questions asked. All orders are required to be returned within 30 days of receipt.

We only accept returned items which are unused and in their original packaging. You cannot return personalised tokens as we can’t re-sell these we’re afraid.

Please note – we do not offer a free post label when returning items, so you will be responsible for posting back to the address on your receipt. We suggest returning the items with proof of delivery, as we’re not liable for returns that aren’t delivered to us or are delivered damaged. However, when refunding your order, we will refund the original postage costs!

To start a return, please contact us at hello@journeysmade.co.uk or fill in the form below.

Returns Form

We only process orders and refunds Monday to Friday to allow our team to enjoy their weekend off.

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