Journeys Made shall process all personal information in accordance with data protection legislation and regulations relating to the processing of personal data and privacy, including but not limited to the General Data Protection Regulation (EU) 2016/679).
Journeys Made is responsible as ‘controller’ of personal information for the purposes of those laws.
What personal information do we collect about you?
In order to provide you with our services and products and the legitimate interests of Journeys Made, we may collect personal information about you from our websites, telephone conversations, emails, and written and oral communications. We may, for example, keep a record of your name, address, email address and/or telephone number.
In addition to the information you knowingly provide, Journeys Made collects the domain names and IP addresses of its visitors to the websites www.journeysmade.co.uk and www.journeysmade.com along with usage statistics (for example, types of web browsers and operating systems used) and browsing history. This data is used to promote our services. Journeys Made may combine this information with the personally identifiable and other information it collects.
How will we use your personal information?
We will primarily use your personal information to provide our services and products to you.
We may also use your personal information for one or more of the following purposes:
a) to process requests and purchases and manage your interactions with us;
b) to communicate with you about services or products you have requested from us: for example, in the event that the service or product you have requested is unavailable; or if there is a query or problem with your requests; or when (in accordance with your preferences) we keep in touch with you about similar services or products;
c) for record-keeping purposes;
d) to fulfil our legal obligations (for example, where we are required to keep records of transactions or share information with authorities);
e) to improve the quality of our services;
We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us to develop our website and our services. We may also provide such aggregate information to third parties, but these statistics will not include information that can be used to identify you.
Disclosure of your personal information
In very limited circumstances, we may disclose your personal information to third parties if we are under a legal obligation to do so.
What if you do not want to receive marketing information?
We consider it is in Journeys Made’s legitimate interest to keep you informed about what we offer. If you would rather not receive marketing information from us, please contact us using the details below.
If you agree to us providing you with marketing information or Journeys Made news, you can always opt out at a later date or narrow your preferences. You are in control of what you receive. However, please note that where you withhold or withdraw your consent to be contacted in this way, we may be unable to keep you informed of new services, products, events and/or special offers that may interest you.
Cookies and other information-gathering technologies
In common with many other website operators, we may use standard technology called ‘cookies’ on this site. Cookies are small pieces of information that are stored by your browser on your computer’s hard drive. Our cookies enable us to understand who has seen which pages and advertisements, to determine how frequently particular pages are visited and to determine the most popular areas of our website. Our cookies also enable us to enhance your visitor experience by storing information about the products and services that you select between visits so that we can provide you with focused information each time you visit our website.
Most browsers automatically accept cookies, but you can usually change your browser to prevent cookies being stored, however if you do turn cookies off this will limit the service that we are able to provide to you.
Our cookies do not store sensitive information such as your name, address or payment details: they simply hold the ‘key’ that, once you are signed in, is associated with this information. However, if you would prefer to restrict, block or delete cookies from our websites, or any other website, you can use your browser to do this. Each browser is different, so check the ‘Help’ menu of your particular browser (or your mobile phone’s handset manual) to learn how to change your cookie preferences.
How we protect and keep your personal information
We keep your personal data for no longer than necessary for a lawful purpose, such as processing a purchase (or for a reasonable period after the purchase so that we can process any claim or query).
We will also keep your contact details for as long as we believe you wish to hear from us using those contact details.
Journeys Made takes the security of your personal information seriously. Journeys Made will attempt to protect against the loss, misuse and alteration of your personal information. Journeys Made has implemented reasonable administrative, technical and physical measures to protect your personal information.
However, you should be aware that the use of the Internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal information which is transferred from you or to you via the Internet. We are not responsible for the contents or policies of external websites and recommend that you check the privacy and security policies and procedures of every website that you use and submit your personal details to.
Access to your personal information and updating and correcting your personal information
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please send an email to email@example.com.
We want to ensure that your personal information is accurate and up to date. If any of the information that you have provided to us changes, for example if you change your email address or name, please amend your details by contacting firstname.lastname@example.org.
You may ask us, or we may ask you, to correct information you or we think is inaccurate, and you may also ask us to remove information which is inaccurate or unnecessary. You have various other rights including the right to object to or restrict certain types of data processing, to withdraw consent where you have given it, to ask us to transfer your data to a third party, and to raise any concerns with the Information Commissioner.
Social media followers
Interaction on social media
If you follow one of our social media accounts, we receive basic personal data about you according to your profile: your account name, gender, general interests, location, age. You may also communicate with us directly and provide content in this way. Our legal basis for processing this data is our legitimate interest in providing social media and marketing content that is of interest to our followers on social media.
This personal data will be used within the terms and functionality of the social media sites.
Changes to Privacy Notice
How to contact Journeys Made or the United Kingdom ICO
If you wish to raise a query with the United Kingdom Information Commissioner, you may do so at www.ico.org.uk or on 0303 123 1113.